Customer reviews of Groupe Arenametrix

We worked together on several aspects of customer relationship management (CRM) for the SunSka Festival, including email campaigns, audience segmentation and the implementation of automated scenarios. Thanks to this collaboration, we were able to refine our CRM strategy and make our communications more relevant and effective. The automated scenarios, in particular the post-purchase upsell scenario, have enabled us to increase additional sales while improving the festival-goer experience. We're also seeing better responsiveness on our campaigns and greater engagement from our community thanks to more precise segmentation.

The marketing automation module has opened up a whole new world of possibilities. We can script our communications according to a whole range of criteria, imagine different itineraries for different audiences... and above all, we're not starting from scratch. Thanks to the support we've received, we can benefit from concrete ideas from other cultural organisations: feedback, best practice, ideas that we can adapt to our own project. Marketing automation becomes a real creative and strategic lever. Arenametrix is supporting us in our CRM strategy with efficiency and commitment. The tool, which is comprehensive and intuitive, allows us to segment our audience with relevance and simplicity, making it easier to set up effective campaigns. The support provided by the Arenametrix teams has been invaluable, particularly when it comes to using the marketing automation module. It saves us a considerable amount of time while improving the overall experience of our spectators. Their expertise enables us to take full advantage of advanced and targeted functionalities.

We're very happy with this year's ticketing results. Thanks to the work of a whole team over the last few years, we've reached the 119,000 spectator mark in 1 season, something never seen before in France. Our aim was to improve once again, and the Arenametrix tool has been a real plus. Their support and advice have been a real asset this season in helping us achieve our objectives. We can't wait for the new season to do even better.

The process of building fan loyalty at Lausanne Hockey Club is a strategic issue for the club. Thanks to the marketing automation scenarios put in place this year, we are trying to capitalise on the excitement and satisfaction generated during matches at the Vaudoise arena. Using the tools at our disposal, we are able to track the effectiveness of the messages we share instantaneously. This monitoring helps us to constantly improve our messages to optimise our positioning in relation to the needs of our community.

GuestViews helps us to better understand our visitors throughout the destination: satisfaction, expectations, needs, profiles, etc. The results provide us with figures that are useful to all those involved in the region in developing tourism.

We needed a solution capable of centralising our various sources of data collection (SeeTickets, Dice, Reelax Tickets) to get to know our audiences better and communicate with them. Arenametrix enables us to accurately target our customers and send them personalised communications. We recover and use much more customer data than before, and our database is always up to date. We know our database better and send communications to people who are really likely to be interested. The open rate of our newsletter has increased.

We have worked with Arenametrix on subjects such as mailing campaigns, automation and dynamic pricing. The segmentation tool also enables us to produce socio-demographic statistics that are very useful for understanding our customer base. The campaigns we send out are now of better quality, and the deliverability rate has improved since we switched to the solution offered by Arenametrix. Segmentation and the creation of mailing campaigns are now quicker and easier.

I took the Arenametrix training course and I'm very satisfied. The tool is effective and intuitive, which made the learning process very fluid. The trainer was top-notch, with a perfect command of the subject and able to explain the concepts clearly and concisely. I now feel ready to take full advantage of this tool in my day-to-day work.

Arenametrix helped us to work on the targeting of our mailings. We regularly work on the tree structure and the reorganisation of our database, while keeping the logic we have had for years. It's not about changing everything, it's about adapting and the team listens to these issues. We have also been working on a reorganisation of the mapping, because we regularly change ticketing providers, and the data is not reported in the same way from one provider to another. The team remained attentive to find the most suitable solution. Finally, the new features of Arenametrix are innovative and allow a real improvement in use as well as their regular training videos very useful. Better email deliverability, more efficient campaigns.

Deployment of CRM within the sites of Rouen Sites & Monuments (Métropole de Rouen). Tailor-made support for the teams in the ramp-up of the use of the tool and in particular on marketing automation. Support for multi-site promotion. Enrichment of the visitor journey thanks to marketing automation. Better understanding of visitors through cross-referencing of data sources and sales from different sites.

Improved marketing of the cultural newsletter, from a design and targeting point of view Marketing automation (post-visits, identification of inactive people). Easier management of visitor data

We needed to set up a CRM at a time when it was not very well established in the cultural sector. We have become very professional in cultural marketing (newsletter, marketing automation, etc.)

The MHR has several siloed transactional data sources. Thanks to Arenametrix, we were able to bring them together and reconcile them to have the ability to generate targeted campaigns in a matter of minutes. Tracking and comparing sales is also facilitated.

We wanted to set up several Marketing Automation scenarios. With Arenametrix, we were able to quickly create scenarios and structure our contact groups and campaigns. We were also able to test and set up Whatsapp and SMS campaigns. Data remains the most important, so we were also able to create different forms that allow us to increase our contact base and segment it according to the touchpoints and messages to be conveyed. We have noticed a significant increase in our contact base (+15% year-on-year). But above all, we are able to better segment our customers, in order to move them forward in our purchase funnel and build loyalty.

Implemented several scenarios with marketing automation. Very good tool. Not yet pushed to its maximum but the support and implementation have been effective. This makes it possible to provide as much information as possible to buyers. New buyers no longer have questions because these are anticipated in the scenarios. The latter feels pampered before coming for a match and therefore contributes to the fan experience, and therefore conducive to future purchases

We have been working with Arenametrix for several seasons on the theme of collecting and promoting a customer database. The objective is to increase the points of contact from year to year (purchase on the ticketing system, newsletter registration, competitions, etc.) in order to expand our BBD and then to be able to segment it to send the right message to the right person, at the right time. Indeed, the results are encouraging, with an interesting evolution of our database over the years.

On the implementation of the tool, in particular marketing automation. We were quickly able to get to grips with the tool and acquire the necessary skills to develop our marketing actions, particularly via newsletters.

We needed to integrate a CRM service into our digital ecosystem and customer relations. Today, with Arenametrix we manage all communications with our different segments. We can work on our segmentations with this reliable tool. Very positive, the tools are reliable, the Arenametrix employees always listen to us. The deliverability rates are very good. Connections to data sources are extremely reliable. A success for our club.

Experts, Strategic Support, reactivity, Listening quality, Marketing knowledge and customer understanding

We had multiple databases, arenametrix allowed us to centralise them. Today, Arenametrix has become an essential tool for communicating with our different audiences

We have developed our MyESTAC REWARDS loyalty program created by Fan prime in collaboration with Arenametrix. The implementation of the CRM tool has allowed us to increase our customer knowledge and develop our loyalty program. The implementation of Arenametrix's CRM has allowed us to set up many marketing automation scenarios that are very popular with supporters. We have also carried out paid media campaigns for ticketing at the match, which have largely allowed us to be profitable on our investments

Thanks to Arenametrix for its (almost) daily support with the FFBB. Together, we are developing and will continue to develop our relationship with our licensees and fans. Several objectives: to work on the data and our contact databases (lists / segments) and to optimise all our speeches to send the right messages to the right people (thematic newsletters and marketing automation).

We needed a solution that could meet our marketing objectives, in particular to centralise our database (and qualify it), our emailing and marketing automation mailings. In addition, we wanted a tool that could measure and analyse our activity. We now have a centralised, easy-to-access database. Running newsletter campaigns and automation is quick and easy. We rely on CRM data to implement our marketing strategies and improve our customer experience and loyalty.

Arenametrix is supporting the OnR in the pooling of feedback from several ticketing offices. The OnR is now able to communicate in a targeted manner with the public in the various cities of the intermunicipal association.

We called on Arenametrix to build our mailing strategy for the opening of our new exhibition, with the aim of informing our audiences and inviting them to visit the museum. Support on a relevant mailing strategy, segmenting our audiences to adapt our message.

Attentive, Experts, reactivity, Listening quality, Efficient, Reliable, Strategic Support, Marketing knowledge and customer understanding

Arenametrix allows us to feed our ticketing data to expand our contact base for email communication campaigns and to target contacts according to precise data. We see high open rates on our emails sent to targeted audiences.

Marketing automation. Subscription renewals, good newsletter open rates

The Château de Fontainebleau needed a tool to gather its data and be able to manage its visitor relationship more precisely. Arenametrix supported us in 2023 on the deployment of a CRM to meet this challenge. Training of the teams and integration of the first data into the tool. Tailor-made support to ensure the development of the teams.

Strategic Support, reactivity, Attentive, Experts, Listening quality, Efficient, Benevolent, Marketing knowledge and customer understanding

Marketing automation, newsletters, analytics. Quality support to move forward with our projects

On audience development and marketing. The discovery of an effective and simple tool

E-mail campaigns and the creation of newsletters. The training clarified questions, made it possible to scan the main resources of this CRM, and also to consider improvements in the effectiveness of our communication.

Reliable, Strategic Support, reactivity, Listening quality, innovative, Experts, Efficient, Marketing knowledge and customer understanding

As part of the digital strategy of the Théâtre Saint-Gervais in Geneva, Arenametrix helped us to bring together in one place our different databases, which were all independent of each other and therefore did not give us a real overview of our audience. Not only is the time spent campaigning and segmenting our contacts infinitely shorter than before, we also have access to ticketing data by performance without having to log in to our ticketing system. Everyone can therefore have an overview of the filling of the room in real time.

40 shows, 250 curtain raisers per season. The need to switch to innovative CRM management was imperative with the aim of optimizing attendance through customer loyalty. The integration of Sendinblue into the Arénametrix tool allows us to track and qualify shipments in a few clicks. A health crisis later, a new season begins with 50 shows and more than 300 curtain raisers. The accompaniment of the spectator experience is reinforced through communication before and after the show; customer profiles that are easier to identify in order to offer them a selection more adapted to their tastes, or to communicate to them the coherent tariff offers.

Marketing knowledge and customer understanding, Experts, Strategic Support, Listening quality

We have been using Arenametrix for 5 years now and are convinced of the effectiveness of this software package both on the monitoring of sales and marketing analysis of data from sales and on the extraction of files to develop our communication campaign. The daily sales reports on some of our actions allow us to have a permanent feedback on the progress of our sales. The summary tables also give us direct indicators on the communication campaigns conducted around the different shows and events of our programming. The speed and efficiency of our research on the software are major assets to carry out our marketing actions. Thanks to the tool we measure more easily the feedback of the different actions carried out. The campaigns are built with great ease on the rooting application and all the teams using them only give positive feedback on the use and terms of use of this software. The tool continues to evolve, particularly in terms of Marketing automation and new strategies are to be built in these new functionalities.

Being in charge of the ticketing and the shop, I was more solicited on the recovery of data from our ticket office, online ticketing + on-site shop (managed via vivaticket supports) and our online store (managed via prestashop support). Very positive result: data that goes back to arenametrix automatically and can be fully exploited in a new light.

We participated in project management workshops, focusing on different themes that are equally interesting: marketing automation, data collection, loyalty, communication and the configuration of our newsletters. We now have a better knowledge of our audiences, thanks to tools that improve their qualification. The improvements and parameters that Arenametrix offers allow us to be more creative and precise, both in the design of newsletters and in the search for new audiences.

We worked on the implementation of CRM software in our structure as well as the improvement of our actions. With the help of Arenametrix, we are working better on our segmentation, we have saved time and our actions are becoming more and more effective.

A complete tool to qualify your data and establish a relationship with your buyers! . Arenametrix allows us to monitor the statistics and performance of newsletters...

After a first year of collaboration a little special marked by the health crisis, we are satisfied with the tool and the support provided by Arenametrix: our statistics of e mailings campaigns have jumped by +10% for open rates and x2 for click-through rates!

The implementation of an automatic sorting separating in our database our active contacts from our inactive contacts has allowed us to set up a newsletters that is more efficient and more responsible in terms of digital footprint.

Arenametrix promotes audience development and loyalty thanks to the list segmentation tool adapted to each campaign. This tool makes it easy to understand data on the profiles and behaviors of audiences.

This year, we want to continue to grow our database and gradually integrate marketing automation practices. Commercial management is also part of our plans to extend our methods to B2B.

Arenametrix is the solution that seemed to us the most suitable for the structuring of our club and the project that will bring us until the entry into the new Bauer in 2024.

Thanks to the quality of the human support and the ease of use of the software, we are allowed to engage our community in a few clicks!

Thanks to Arenametrix, we have simplified all our processes. The automation of certain flows has allowed us to save time and be more efficient in the relationship with our licensees.

Arenametrix accompanied us on the implementation of a mapping allowing us to easily segment our audiences with our ticketing, the implementation of multi-consent and the use of marketing automation. We had positive feedback on the opening of our e-maillings, especially on the campaigns of the Journées des Plantes which pushed us to develop the multi-consent that is being implemented. Indeed we have a very wide offer for our customers and it is important for us to know our audience and to offer them content according to their interests. The first tests will be able to be done during the summer.