Groupe Arenametrix's customer reviews

We worked together on several aspects of customer relationship management (CRM) for the SunSka Festival, including email campaigns, audience segmentation and the implementation of automated scenarios. Thanks to this collaboration, we were able to refine our CRM strategy and make our communications more relevant and effective. The automated scenarios, in particular the post-purchase upsell scenario, have enabled us to increase additional sales while improving the festival-goer experience. We're also seeing better responsiveness on our campaigns and greater engagement from our community thanks to more precise segmentation.

The marketing automation module has opened up a whole new world of possibilities. We can script our communications according to a whole range of criteria, imagine different itineraries for different audiences... and above all, we're not starting from scratch. Thanks to the support we've received, we can benefit from concrete ideas from other cultural organisations: feedback, best practice, ideas that we can adapt to our own project. Marketing automation becomes a real creative and strategic lever. Arenametrix is supporting us in our CRM strategy with efficiency and commitment. The tool, which is comprehensive and intuitive, allows us to segment our audience with relevance and simplicity, making it easier to set up effective campaigns. The support provided by the Arenametrix teams has been invaluable, particularly when it comes to using the marketing automation module. It saves us a considerable amount of time while improving the overall experience of our spectators. Their expertise enables us to take full advantage of advanced and targeted functionalities.

We needed a solution capable of centralising our various sources of data collection (SeeTickets, Dice, Reelax Tickets) to get to know our audiences better and communicate with them. Arenametrix enables us to accurately target our customers and send them personalised communications. We recover and use much more customer data than before, and our database is always up to date. We know our database better and send communications to people who are really likely to be interested. The open rate of our newsletter has increased.

We have worked with Arenametrix on subjects such as mailing campaigns, automation and dynamic pricing. The segmentation tool also enables us to produce socio-demographic statistics that are very useful for understanding our customer base. The campaigns we send out are now of better quality, and the deliverability rate has improved since we switched to the solution offered by Arenametrix. Segmentation and the creation of mailing campaigns are now quicker and easier.

Arenametrix helped us to work on the targeting of our mailings. We regularly work on the tree structure and the reorganisation of our database, while keeping the logic we have had for years. It's not about changing everything, it's about adapting and the team listens to these issues. We have also been working on a reorganisation of the mapping, because we regularly change ticketing providers, and the data is not reported in the same way from one provider to another. The team remained attentive to find the most suitable solution. Finally, the new features of Arenametrix are innovative and allow a real improvement in use as well as their regular training videos very useful. Better email deliverability, more efficient campaigns.

Marketing automation. Subscription renewals, good newsletter open rates

E-mail campaigns and the creation of newsletters. The training clarified questions, made it possible to scan the main resources of this CRM, and also to consider improvements in the effectiveness of our communication.

As part of the digital strategy of the Théâtre Saint-Gervais in Geneva, Arenametrix helped us to bring together in one place our different databases, which were all independent of each other and therefore did not give us a real overview of our audience. Not only is the time spent campaigning and segmenting our contacts infinitely shorter than before, we also have access to ticketing data by performance without having to log in to our ticketing system. Everyone can therefore have an overview of the filling of the room in real time.

40 shows, 250 curtain raisers per season. The need to switch to innovative CRM management was imperative with the aim of optimizing attendance through customer loyalty. The integration of Sendinblue into the Arénametrix tool allows us to track and qualify shipments in a few clicks. A health crisis later, a new season begins with 50 shows and more than 300 curtain raisers. The accompaniment of the spectator experience is reinforced through communication before and after the show; customer profiles that are easier to identify in order to offer them a selection more adapted to their tastes, or to communicate to them the coherent tariff offers.

We have been using Arenametrix for 5 years now and are convinced of the effectiveness of this software package both on the monitoring of sales and marketing analysis of data from sales and on the extraction of files to develop our communication campaign. The daily sales reports on some of our actions allow us to have a permanent feedback on the progress of our sales. The summary tables also give us direct indicators on the communication campaigns conducted around the different shows and events of our programming. The speed and efficiency of our research on the software are major assets to carry out our marketing actions. Thanks to the tool we measure more easily the feedback of the different actions carried out. The campaigns are built with great ease on the rooting application and all the teams using them only give positive feedback on the use and terms of use of this software. The tool continues to evolve, particularly in terms of Marketing automation and new strategies are to be built in these new functionalities.

Being in charge of the ticketing and the shop, I was more solicited on the recovery of data from our ticket office, online ticketing + on-site shop (managed via vivaticket supports) and our online store (managed via prestashop support). Very positive result: data that goes back to arenametrix automatically and can be fully exploited in a new light.

The implementation of an automatic sorting separating in our database our active contacts from our inactive contacts has allowed us to set up a newsletters that is more efficient and more responsible in terms of digital footprint.

Arenametrix promotes audience development and loyalty thanks to the list segmentation tool adapted to each campaign. This tool makes it easy to understand data on the profiles and behaviors of audiences.

In order to improve the interaction with our audiences, we decided to send a targeted email before each show via arenametrix's solution.

Thanks to Arenametrix we have a better control of our database. Thus, we communicate in a personalized way and have strengthened our links with the public.

I trained very quickly in the tool and then I was able to easily train my team in charge of relations with the public.

With Arenametrix's solution, I save half a day a week, while increasing the open rate of my mailings campaigns by 20%.

Wherever we are, all our teams can connect to Arenametrix to consult our stats, especially since we did not have access to our remote ticketing software.