Customer reviews of Unlatch

Responsive, Flexible, Client-minded, Adaptable, Committed team, Pragmatism, Preciseness

Sales. Self explanatory

Responsive, Experts, Friendly, Flexible, Efficient, Speedy, Attentive, Adaptable, Very convenient, Good communication, Availability, Professional, Specialist, Transparency

Responsive, Friendly, Flexible, Efficient, Speedy, Reliable, Attentive, Simple interface, Client-minded, Accommodating, Tailor-made

We are using the CRM and Sales module and it's going very well. Unlatch is forward thinking, easy to use and makes it easy to manage sales from the lead management right through to completion. The team are very helpful and responsive whenever a question or issue arises.

I contacted Unlatch when I encountered an issue with the reservation form and couldn’t proceed The problem was preventing me from moving forward, and I needed quick support. I reached out to their team for help resolving this technical issue. They responded promptly and were able to guide me through the process to ensure everything was back on track. I appreciated their responsiveness and the clarity of their assistance. The problem was preventing me from moving forward, and I needed quick support. I reached out to their team for help resolving this technical issue. They responded promptly and were able to guide me through the process to ensure everything was back on track. I appreciated their responsiveness and the clarity of their assistance.

I have joined a company that was currently using Unlatch, we use the sales process and CRM elements. Unlatch is intuitive for new starters and the sales teams, we are working with our teams to ensure we use the system to its potential.

Sales and CRM. EASY TO USE

Attentive, Responsive, Friendly, Experts

Responsive, Friendly, Thorough, Experts

We are a building development that needed a system to record leads and bring the customers right through the process of buying a house. yes we would recommend unlatch, Alex responds very very quickly which is great for us as we then get to get on with our business on unlatch and know if we ever need anything we can ask alex quickly

Attentive, Speedy, Reliable, Efficient

Looking for a more cost effective approach to CRM while mamaging data effieiently on CRM / Sales / Portal. UnLatch has proven to be a valuable asset for Higgins Homes, significantly simplifying the complexities of managing sales and progression in the New Homes. From the initial point of enquiry, Lee provided informative and insightful information, which assisted the decisions to onboard UnLatch. The onboarding process itself was seamless, thanks to the great customer service we received from Alex . The UnLatch team demonstrated a strong commitment to understanding our specific needs and went the extra mile to customise the platform to align perfectly with our workflow. This tailored approach has been crucial in streamlining our sales process. The reporting capabilities of the platform are also commendable, providing us with clear and concise insights into our sales performance. Furthermore, UnLatch has enhanced our understanding of buyer data. The platform provides detailed information about our buyers, allowing us to gain valuable insights into their preferences and behaviors. This data-driven approach has enabled us to make more informed decisions and improve our customer engagement strategies. In conclusion, UnLatch has proven to be an excellent solution for managing New Homes sales and progression. The combination of informative pre-sales support, great customer service during onboarding, and a user-friendly, customisable platform has made a significant positive impact on our business.

Our entire database of new buildings. Better and more professional management of contacts with satisfactory results.

Simple and efficient CRM which is easy to use, Alex is fantastic and an asset to unlatch and has always supported the sales team with any issues.

We were at a key moment of digitalisation, looking for an efficient solution to optimise sales management and communication with our customers. We implemented Unlatch CRM and, together with their team, we adapted it to our needs, achieving a complete integration with our sales processes. Thanks to Unlatch, we have significantly reduced administrative management time and improved sales traceability. The platform has optimised collaboration between teams, streamlined the closing of transactions and facilitated the centralisation of documents and tasks in each lead. Its flexibility and support have been key to improving our efficiency and offering a better service to our customers.

We are currently running two promotions and we will count on you for future promotions. We have exceeded our objectives and it is very easy to work with you, especially due to the large volume of registrations.

Sales management in new build developments. Great customer service, with quick response from our account managers.

Responsive, Thorough, Friendly, Efficient, Attentive, Very good relationship, Committed team, Great team, Accommodating, Specialist, Fun, Punctual, Responsible, Excellent client service

We work together on real estate development projects. We have improved our organisation and speed of management both internally and with clients.

Implementation, training and proposals for improvement of the CRM tool. Today it is essential for our company to work with the tool. We are delighted with the technical support they give us. We have made proposals for improvement, and they have been carried out without problems, even so we have many more to discuss them at the time in a personal interview with Sonia and Elena. Without them the tool would not be what it is. Their professionalism, predisposition and problem-solving skills make the tool essential for our business activity.

We have implemented both the CRM and the sales module in the promotions we have, we needed to update the CRM we had and reduce annual maintenance costs. Easy, agile and intuitive processes. Customers have more information and we can better track purchasing processes and the leads we receive.

We were seeking a CRM and multi unit development system and Unlatch was the only one that offered us all the solutions we were seeking. I would recomemd Unlatch to developers of multi unit new homes as the hosts the inventory and CRM on the same platform as well as agents or affiliates.

Responsive, Adaptable, Very convenient, Ecological, Simple interface, Pragmatism, Versatility, Relevancy, Punctual, Preciseness

I was presented Unilatch by Besix on Duuo sales , it was my first time working with a reservation system and I find it very easy to use , I’m very happy with the results . We are able to see the real units available vs the ones sold/reserved in real time , at the launching and even now there are just a few units left this is really important to be able to be dynamic and not lose a sale or present a unit that is no longer available .

Some CRM systems can be cumbersome, and that was NOT the case with Unlatch.

When joining The Hill Group, the company was already using Unlatch. I found it very user-friendly and easy to learn. Some CRM systems can be cumbersome, and that was NOT the case with Unlatch. It does what we need it to do. As a company, Unlatch have always been very responsive when needed. It is very seldom that we have to call on them for support, but when necessary Alex has always been very speedy, friendly and helpful - he is certainly an expert in his field.

Unlatch has enabled us to dematerialise our entire sales process - thanks to a highly comprehensive CRM and sales administration system. Follow-up, efficient data processing, centralisation of data, sharing of software between teams, etc.

Without the appropriate tools, customer follow-up was becoming very complicated and the reception was deteriorating. Signing sessions for reservation contracts were very long and we only used electronic registered letters. Every contact with our customers is recorded to guarantee better follow-up over time and a personalised welcome for each of our customers. Signing booking contracts electronically is much quicker and allows us to spend more time on substantive discussions rather than on paper signatures. The use of electronic registered mail allows us to reduce our paper production and also saves precious time in disseminating information.

The system has helped to transform our sales processes.

We use the CRM and sales module. Unlatch enables us to manage our customer journeys efficiently, enabling each customer to have an excellent experience with us. The system has helped to transform our sales processes. Our customers can now make reservations instantly online. Moreover, the white-labelled Purchaser Portal, alongside the branded app available for customers to download on their phones, keeps our clients engaged and informed throughout the purchasing journey

On batch assemblies Opening of sessions . All requests are processed.

Hill, an award-winning 5-star housebuilder

We worked with Unlatch to introduce a new CRM platform for the business, integrating a progression tool. it also saw the integration of new platforms for SMS and email sends for two-way API integration. We also launched a hub for customers to receive updates on their new property as well as storing all their relevant paperwork. Alex is friendly, informative and passionate about what he does. He's a pleasure to work with and is keen to help overcome challenges that arise. The system is a great tool to amalgamate multiple platforms, which historically consisted of many touchpoints.

Implementation of a CRM platform for all projects and multiple media to manage sales, customers and customer relations. All batches are managed using Unlatch, along with customer information and lineage platforms.

Sumners Fields, Horsham and Seascape Rustington. We now have a very easy to use CRM system

The training given by the Unlatch team is first class.

Our flagship development One West Point was the first project we commissioned Unlatch to operate for us, and the result was that our business has progressed into a far more professional operation with data to hand at all times. before we engaged unlatch all of our reservation docs were done by hand then had to be sent to our lawyers and deposits were taken by agents which was always an issue to receive them, so undoubtedly our whole process has moved to a very high level. The training given by the Unlatch team is first class and very intensive for our sales team along with the agents we are working with and the solicitors who deal with our conveyancing and it certainly has changed the admin side of our business to a highly competent operation. We have added a further site North Kensington Gate to the workload and the general consensus is that the Unlatch product adds so much to our overall product. With the reporting Unlatch provides it certainly has created fingertip information in our sales programme that previously was problematic at times to compile. I speak as Sales Director of C&D and really have to offer Alex the Team Leader of Unlatch our highest commendation as he deals with all of our staff/agents and lawyers with a gentle but authoritative glove which works wonderfully and allows the use of unlatch to be as smooth as possible.

Unlatch adapted their model to suit our needs.

Unlatch adapted their model to suit our needs, and created a unique leaseholder platform to enable communication management with the residents during construction. They were quick to respond, provided clear direction, and went over and above to find a creative solution to our communication challenges. We have improved and streamlined external communication channels, allowing the team to spend more time on strategic workflow tasks, and spend their time more efficiently and productively.

The transformation of prospectuses from qualified project to LOI, then reservation contract .

This software is perfectly suited to our small business and allows us to manage our operations, our bookings and our CRM perfectly! The interface is very easy to use and very well adapted to our business.

Very good relationship, Professional, Friendly, Good coaching, Responsive, Attentive, Experts, Adaptable, Efficient

I worked on modifications requested by our buyers. The software allows them to visualise and measure their future property. Customers are happy because they can interact with each other and we finalise their changes together. The amended plan can be sent to our companies and the costing allows us to prepare the amendments.

Unlatch offers us a digital platform that allows our specifiers to see our stock in real time, to be able to sign contracts electronically and to feed our website. Less input in the back office, no source of error at this stage More reliable than a shared Excel file

The collaboration of our company Jenzi Promotion with Unlatch is of great satisfaction. The team, in addition to being very friendly, is constantly listening and extremely responsive, which is very important in the smooth running of our off-plan sales. In addition, we asked them to adapt their software to the sale of our land, which they did with their usual efficiency. It's a pleasure to work with them. Unlatch simplifies the process of signing the booking contract since all you need is a computer to log in anywhere and sign, countersign and send a contract in RAR. The fact that the notary receives the contract, once the withdrawal period has passed, is also very appreciable. Buyers can follow the progress of their file and the promotion! All this saves a lot of time!

We have worked to adapt the platform so that it is as close as possible to our daily internal needs. Our database is well stocked and our reports are more reliable

Responsive, patient, professional.

My inexperience, a lot of help from Support. Responsive, patient, professional

I contacted UNLATCH as part of the implementation of the digitalisation of the customer journey of our Real Estate Development company. The proper management of sales administration is essential in the context of customer relations. That's why I wanted to call on them. The UNLATCH solution has made it possible to simplify the management of buyer files, a fast and reliable process between all project stakeholders. It's an undeniable time saver, the approach corresponds to our vision of the company towards eco-responsible uses and the customer has adapted very well to UNLATCH. The personalisation of the space makes it possible to establish a real qualitative and professional customer approach.

Responsive, Attentive, Friendly, Efficient, Speedy, Thorough

Responsive, Thorough, Very good relationship, Clear, Tailor-made, Good coaching, Client-minded, Professional, Reliable, Speedy

Integrate a program on the platform, modify plans, add plans/documents/information during marketing. Problems are resolved in one or two emails or in a few minutes on the phone. It's very nice to have quick and effective feedback.

ergonomics, Very convenient

I worked with the UNLATCH teams on the implementation and deployment of CRM, ADV and Prescription modules for all our new programs to gradually replace our old CRM. We are also in the process of starting the interconnection with SPO (in the testing phase). The tool has been well handled by our sales teams, the ADV team and some prescribers. The digitalization of the entire customer journey is very satisfying. Many manual processes have been eliminated and replaced by UNLATCH (from lead processing to ADV follow-up to editing and signing booking contracts). The saving of time in processing files and data reliability is important!

Responsive, Friendly, Attentive, Very good relationship, Good coaching